Shipping policy

Last updated: November 2, 2026

All services offered by Velvet Agency LLC are provided digitally. No physical items are shipped.

1. Merchant identification

Velvet Agency LLC
Business identification: XX-XXXXXXX
8206 Louisiana Blvd NE, Ste A #9763, Albuquerque, New Mexico, 87113, United States
Email: support@velvetagencyllc.com

2. Nature of the services

We provide digital marketing services. No shipping carrier or physical delivery is involved.

3. Service delivery

After the proposal is accepted and payment is confirmed, we schedule a kickoff call and start work within the timeframe agreed in the proposal, usually within 5 business days. Deliverables such as strategies, reports, content and campaign access are shared by email or through the online tools agreed with the client.

4. Client responsibility

Please provide a working email address and the access, information and approvals needed for us to deliver the service. Delays in providing these may delay delivery.

5. Delivery charges

There are no shipping charges for our services.

6. Delivery problems

If you have not received an agreed deliverable, contact support@velvetagencyllc.com with your name, company, and invoice number.

7. Taxes

Taxes are displayed and handled at checkout or on the invoice according to applicable rules.

8. Cancellation and refunds

Please read our Refund Policy. Mandatory consumer rights continue to apply.

9. Changes

We may update this policy. Changes apply when published.

10. Contact

Email: support@velvetagencyllc.com
Address: 8206 Louisiana Blvd NE, Ste A #9763, Albuquerque, New Mexico, 87113, United States